About

Jen is a bit of a geek. She actually likes talking about business strategies for communications and support. She really thinks that in this day and age, every company should be using the web to build customer connections, provide support and establish a community. Anyone who hasn’t caught on to this is a step behind– the customers are online, so you better be too!

This blog will have weekly posts about a variety of technologies and strategies for businesses trying to build a community with their consumers. It will talk about what is and isn’t working, tell social networking horror stories and hopefully be a sounding board for others to share their impressions about social media tools and business. For more ideas and articles, please follow me on twitter: @techtalking.

Thanks for visiting!